Ring Security Cameras
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C
Footage Unavailable - device online, live view works
hardwired-security-cameras
connectivity
troubleshooting
We have a floodlight security camera that’s hardwired. Status is connected & online. I get motion alerts and can access live views but there’s nothing in between - just blank screens that say “this footage is unavailable “ and we used to see snapshots throughout the day. What’s the fix?? It was working fine for months & suddenly it’s not working right. Help!
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19-11-2023 01:56:44
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Caitlyn_Ring
Hi @CasaBuenfil. Make sure your Ring app is fully updated, then check the [RSSI](https://support.ring.com/hc/en-us/articles/217271526-Checking-Your-Ring-Device-s-Wifi-Signal-Strength) on the Device Health page to verify that your Floodlight Cam has a strong connection. After ensuring the signal is strong and stable, review your router settings and check that the [ports and protocols used by Ring devices](https://support.ring.com/hc/en-us/articles/205385394-Protocols-and-Ports-Used-by-Ring-Devices) are open. If any of these are not open, that could be impacting the Floodlight Cam's ability to properly record events. Lastly, you can perform a [reboot](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera) in the Ring app using the reboot option on the Device Health page. If none of these troubleshooting options resolve this issue for you, please give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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20-11-2023 11:53:24
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