Ring Video Doorbell
Footage unavailable between motions?
My ring pro doesn't record 24/7. It only will record a motion or ring event, then go back to footage unavailable until the next motion event. Any help?
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16-12-2019 01:01:46
Responses (17)
- D
Surprised to see so many people with the same issue. In addition to the footage unavailable, sometimes I get no notification and not motion/ring events... as though nothing has been detected. I’ve rebooted my router, reinstalled the app, I’ve even split my 2.4 and 5 ghz Wi-Fi networks and connected the doorbell to each - does it on both. Signal is strong and no other device on my network drops like this. Sometime I connect for live video and I see the speaker and mic soft buttons go white as though it will connect, then nothing. This is a doorbell 3 plus on a 70 down 20 up internet line with solid WiFi reach to the doorbell. Only had it about 6 weeks or so but lots of issues. I recently persuaded my mum to buy one, so she did. I installed it for her last week and she gets the footage unavailable black segments in the timeline too. Video is always there on demand and it seems to not have missed any events yet. Video is often a bit jerky but I think that’s down to poor upload speeds (1mbps up). I don’t think it’s the app because when I miss notifications and events there is no recording whatsoever. Even my Amazon Echo devices don’t get the event notifications. The doorbell sometimes just seems to no be properly connected even though you go into the app and it shows online. I work in video security for a manufacturer and none of our cameras are wireless, and for good reason. It’s not always reliable. I don’t know what bitrates the ring 2 megapixel camera is streaming at, but some control over this would be good. Anyway, I’ll keep an eye here but if these issues continue I may well ask Amazon for a replacement. It’s a lot of money to pay for sometime which works 90-95% of the time. I have missed a few events already, one day it will be something serious.
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21-10-2020 11:55:57
JYes it’s very frustrating and Ring products are expensive! We all need some help here. I am buying another home several hundred miles away and bought a Ring security system for it. Not sure if I can depend on it. If improvements are not made I may have to return it. Have not installed yet, it’s still in box.
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22-10-2020 12:04:46
- D
I have various gaps in the time line reporting the footage is unavailable. Only snap shot are shown. This problem seems to have recently started. There must be a software issue and Ring had better get it fixed before there's a Classaction suit filed. Looks like many others have reported the same concern with no help from Support.
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30-09-2020 05:33:37
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- N
I'm guesing this was never resolved, as I'm having the same issue now 10/2020 on 1 of my 3 cameras.
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24-10-2020 04:04:22
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JOn 2 out of 3 Ring products it is working. My Ring DoorbellII still has the problem. Support was very helpful although it was the normal reboot, hard reboot, reconnect etc. They are sending me a new doorbell. Suggest you contact support.
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24-10-2020 05:01:48
- J
had the same problem with my floodlight security, eventually it just started working properly. When I got close to the camera it would connect and work properly then when I would leave my garage it would stop working, it usually fixes itself but still aggravating regardless
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28-10-2020 06:00:09
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TSame issues here. Doorbell pro works with snapshot, one new stickup cam installed a week ago, worked with snapshots for a couple of days then missing snapshot video for the last couple of days. A further stuck up cam (all stick up cams ac powered, not battery) was working with snapshot for months, but today I unplugged power to reroute the cable, and since powered back on will.not record snapshots .. same video missing error. This error is the same on the ring app on both Samsung Android phone and Ipad mini. Tried usual reinstalls, reboots with no joy. Does anyone know if this is error is confirmed or acknowledged by Ring, and is there a fix yet? Thanks Tony.
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03-12-2020 12:18:38
JWent thru troubleshooting with support which just repeats everything you tried. Finally sent me a new door bell free of charge past warranty date. Video and audio still lags in all my Ring cameras
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03-12-2020 12:35:22
- Y
I just installed a Ring 3 plus for my parents and I am having this issue...so odd because we never had this issue w/ 2 Ring Pro and 1 Ring Floodlight devices....so weird
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13-12-2020 03:03:32
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Whittneigh
I have two doorbells and two security camera and yesterday the security cameras just stopped working. They both are connected to a solar panel and show full charge and good connectivity. I just installed one of them yesterday and it worked for about 12 hours but the other one has been working for 16 months without issue. The doorbells are working just fine.
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14-08-2020 01:08:07
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