Ring Video Doorbell
Footage unavailable between motions?
My ring pro doesn't record 24/7. It only will record a motion or ring event, then go back to footage unavailable until the next motion event. Any help?
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16-12-2019 01:01:46
Responses (15)
- J
Has there been any type of resolution to this issue? I am having the same issue. I have 6 ring cameras and I get this message on some of them but not all of them. Uninstalling and reinstalling the app did nothing. WiFi is not the issue because I am getting normal video footage, so the strength of the WiFi isn’t the problem, more bandwidth is needed to upload video than a snapshot. Ring customer support is pretty much useless. Any help would be appreciated.
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07-01-2020 04:22:27
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YIt started working again and then stopped 2 days ago. Customer support said they are investigating it....
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07-01-2020 04:24:44
JThank you. If you hear something can you post it out here please. Thanks. Mine is working on some of my cams, but not all of them.
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07-01-2020 04:33:26
KHi molly, not sure where any of you guys in here are from but I'm from england and I'm experiencing same issues, it's mainly on the front door bell cam, it's very slow getting the camera's to come up on any of my devices, I.e (tv, phone, tablet, echo shows) starting to feel it's a conspiracy that something really interesting just happened outside my door and I'm not allowed to see it .\_. Lmao.
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21-05-2020 05:53:21
MI am having similar issues lately. I got the ring doorbell 3 about a month ago and all was fine. Then I bought a stick up cam battery for the back garden. Now they take it in turns to play up... after each event the time line goes dark for 15 mins saying footage unavailable. I have tried disconnecting and set up of each. Uninstalled and reinstalled the app. Still getting the problem. Both have a decent RSSI.
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03-06-2020 12:34:47
- J
I just set up Ring Cameras at my parents and its doing this exact same thing. I also have Ring set up at my own house and do not have this issue. Snap shot is activated on my parents account and have the same settings as I do for my system. Not sure why this is happening.
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23-06-2020 06:51:14
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- G
I am having the same issue today. I got an email saying a package was delivered but when I looked on my ring I only have two sections where it says footage unavailable and nothing else
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10-08-2020 04:52:25
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KI am having the same problem too! My ring peephole camera isn't picking up every event. I had Amazon come and drop off a package and I didn't receive any notification and the delivery no where on my event history and back yard I have the wired stick up cam and the same thing. It's always an issue and I keep doing the same thing, rebooting my phone, reinstalling app and my WiFi is good and I've even moved it closer to the door...nothing. Very frustrated for the money I've spent oh and this is my 2nd stick up cam replacement.
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13-08-2020 06:21:01
- W
I have two doorbells and two security camera and yesterday the security cameras just stopped working. They both are connected to a solar panel and show full charge and good connectivity. I just installed one of them yesterday and it worked for about 12 hours but the other one has been working for 16 months without issue. The doorbells are working just fine.
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14-08-2020 01:08:07
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JJust started around 9 AM EST here in New York. All 3 (doorbell, spotlight and stick up) all stopped recording footage in between motions. Rebooted router as well as Chime Pro and issue persists on all my Ipads and Iphones. On 9/28 around 1000 PM EST I was getting a 406 not acceptable error and could not access my account or cameras thru my PC or iphone/ipad. When I turned off my wifi I was able to use the ring app and sign on to the site and my footage in between was working. Somehoe the server must have been blocking my IP address. Called support next morning and reset password. About an error later it started working thru my wifi again. Now today I have this problem. Seem to have nothing but problems and I am losing my patience. Video and audio always with lag and most of time audio is unrecognizable. Yes I did all rebbots/reinstalls, bought a Chime Pro. All RSSI are strong yet all these problems persist and I think I will be trying a different product. It's a shame because the app is east to use. Just wish the product worked. Still waiting on a call back from support level II.
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30-09-2020 05:58:36
C**Community Support is available by phone 3AM-11PM at 1-800-656-1918** when i called this number there is a pre recorded message saying we are awarer of certain app features not working and we are working to fix them..
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30-09-2020 06:06:59
PI have loads of cameras and none of them work properly - I have the new chime pros they keep falling off my wifi - I spend my entire life setting up resetting I'm bored of it and would like the vast amounts of money I've spent on this crap repaid - Ring you are very welcome to have the hardware back!
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30-09-2020 08:10:11
THi neighbors. Yesterday our Processing Infrastructure was running behind and causing delays. This was fixed quickly and all should be back to normal now. We apologize for any inconvenience this may have caused If you are noticing that this is still an issue for you, Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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01-10-2020 06:58:25
TOver the last few days all of my camera have stopped capturing snapshots. It didn't happen all at once. First one, then another, then all. I have a Ring doorbell (battery), Ring Flood Cameras, Stickup, etc. Worked well until a couple of days ago.
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19-10-2020 02:44:05
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Aliraj
Installed the floodlights yesterday and having same issue, Doorbell seems fine
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17-12-2019 08:58:10
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