Ring Video Doorbell
Footage unavailable between motions?
My ring pro doesn't record 24/7. It only will record a motion or ring event, then go back to footage unavailable until the next motion event. Any help?
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16-12-2019 01:01:46
Responses (17)
- D
This is also happening to my front door Ring doorbell today as well. First time this has happened and we have had our Ring doorbell for about 6 months. It stopped working at about 10-11am EST. I still can't seem to get the motion to trigger, and the last video I have is from a package this morning at 10:20. It's now 1:10pm and it still won't trigger any motion and I have clips from when one other delivery person came this morning and that footage is also unavailable. I would assume with the nature of my internet connection, and how healthy my device is, that this must be a Ring-dependent issue. EDIT: As stated earlier, my Ring door bell itself is also not alerting my mobile devices when pressed.
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30-09-2020 05:10:16
CSame issue, no notifications and footage not availabel! As a new customer of only a week feeling like there are stability issues and may need to think about taking back which is too bad because I do love the system!
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30-09-2020 05:18:45
ASame here in Hungary. (Doorbell 2) No alerts (when I push doorbell), No motion and no Chime (chime pro), no mobile alerts. So, whole ring system is not working.
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30-09-2020 05:37:46
Jany resolution to this yet? 3 stick up cameras doing this. so far the ring doorbell works fine.
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30-09-2020 05:46:57
Athis is uncacceptable!!! these cameras are overrated!!! theres better products out there thant this over rated marketing scam cameras!!! why do we have to pay for something just dont work when they supposed to work for safety!!!
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30-09-2020 05:57:11
- D
I have various gaps in the time line reporting the footage is unavailable. Only snap shot are shown. This problem seems to have recently started. There must be a software issue and Ring had better get it fixed before there's a Classaction suit filed. Looks like many others have reported the same concern with no help from Support.
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30-09-2020 05:33:37
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- N
I'm guesing this was never resolved, as I'm having the same issue now 10/2020 on 1 of my 3 cameras.
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24-10-2020 04:04:22
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JOn 2 out of 3 Ring products it is working. My Ring DoorbellII still has the problem. Support was very helpful although it was the normal reboot, hard reboot, reconnect etc. They are sending me a new doorbell. Suggest you contact support.
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24-10-2020 05:01:48
- J
had the same problem with my floodlight security, eventually it just started working properly. When I got close to the camera it would connect and work properly then when I would leave my garage it would stop working, it usually fixes itself but still aggravating regardless
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28-10-2020 06:00:09
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TSame issues here. Doorbell pro works with snapshot, one new stickup cam installed a week ago, worked with snapshots for a couple of days then missing snapshot video for the last couple of days. A further stuck up cam (all stick up cams ac powered, not battery) was working with snapshot for months, but today I unplugged power to reroute the cable, and since powered back on will.not record snapshots .. same video missing error. This error is the same on the ring app on both Samsung Android phone and Ipad mini. Tried usual reinstalls, reboots with no joy. Does anyone know if this is error is confirmed or acknowledged by Ring, and is there a fix yet? Thanks Tony.
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03-12-2020 12:18:38
JWent thru troubleshooting with support which just repeats everything you tried. Finally sent me a new door bell free of charge past warranty date. Video and audio still lags in all my Ring cameras
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03-12-2020 12:35:22
- Y
I just installed a Ring 3 plus for my parents and I am having this issue...so odd because we never had this issue w/ 2 Ring Pro and 1 Ring Floodlight devices....so weird
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13-12-2020 03:03:32
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Whittneigh
I have two doorbells and two security camera and yesterday the security cameras just stopped working. They both are connected to a solar panel and show full charge and good connectivity. I just installed one of them yesterday and it worked for about 12 hours but the other one has been working for 16 months without issue. The doorbells are working just fine.
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14-08-2020 01:08:07
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