Foggy image

Hi Folks

I’ve had my Ring doorbell for more than a year with no problems. Unfortunately it’s unusable now as the image is completely out of focus and foggy(attached image). Any ideas?

1 Like

Hi @Bradzweb. Is the image like this during both night and day? Have you noticed any visible condensation on the camera lens? Try wiping it off with a soft cloth and a mild cleaner to see if that causes any improvement in the clarity. If that doesn’t seem to work, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

Thanks for your reply, it’s not condensation, the lens looks clear to me. I’ll give technical support a ring.