The focus, specifically the depth of focus, is constantly adjusting on live view, Making live view on an enlarged screen almost unwatchable. Is the any way to just lock the focus if it is unadjustable?
Battery is 98%, wifi signal is strong. Live view or motion recording have the same problem. Problem persists in bright sunlight and at night. I have several stick up cameras outside and all of them exhibit this problem. Do I need a different brand of camera or can I adjust or lock the focus on these?
Hi @thomasgould. Would you mind sharing an example of a Live View or motion event where this happened? The focus should typically adjust within the first few seconds of the recording for a clear view, rather than constantly adjust.
When I try to attach my html file it says it will not accept html files
Also, I did not receive any notification of you reply message of August 10th. My email is
Hi @thomasgould. I’m happy to chime in. I have edited your post to remove your email. We do not share personal information here in the Community since it is a public forum, nor would we email you directly. Please give our support team a call to further investigate your concern with your Cameras. You can also reach out to our support team on Facebook or Twitter by sending a private message to @Ring.
What is the point of the forum if solutions (if any are found) are not shared on the thread for others with the same issue to read?
Hi @AndyJS. The Ring Community is a public forum, so the moderation team is able to help with general troubleshooting questions and concerns. The original poster wasn’t able to share an example of the issue they’re experiencing, so we suggested they get in touch with our support team directly in order to troubleshoot their concern more easily.