Ring Security Cameras
Focus of my stick up cam is constantly adjusting
The focus, specifically the depth of focus, is constantly adjusting on live view, Making live view on an enlarged screen almost unwatchable. Is the any way to just lock the focus if it is unadjustable?
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10-08-2023 01:18:16
Responses (6)
- C
Hi @thomasgould. Would you mind sharing an example of a Live View or motion event where this happened? The focus should typically adjust within the first few seconds of the recording for a clear view, rather than constantly adjust.
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10-08-2023 10:22:17
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- T
When I try to attach my html file it says it will not accept html files
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30-08-2023 01:45:53
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- T
Also, I did not receive any notification of you reply message of August 10th. My email is
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30-08-2023 01:51:30
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- J
Hi @thomasgould. I'm happy to chime in. I have edited your post to remove your email. We do not share personal information here in the Community since it is a public forum, nor would we email you directly. Please give our [support team](https://support.ring.com/hc/en-gb/articles/213608406#store-opening-hours) a call to further investigate your concern with your Cameras. You can also reach out to our support team on Facebook or Twitter by sending a private message to @Ring.
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30-08-2023 06:09:13
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thomasgould
Battery is 98%, wifi signal is strong. Live view or motion recording have the same problem. Problem persists in bright sunlight and at night. I have several stick up cameras outside and all of them exhibit this problem. Do I need a different brand of camera or can I adjust or lock the focus on these?
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10-08-2023 01:22:30
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