Had new ring floodlight cameras installed in my yard. At night the lights go on and off constantly. My neighbors are not happy. I had to shut down the unit. How can I rectify this?
I am having the same problem. Following to see if there’s a fix.
Hey neighbors! You may need to adjust the settings for the lights on your Floodlight Cam to prevent this from happening. I’d recommend checking out this Help Center Article which contains information and steps on how to adjust the Motion Zones for the lights on your Floodlight Cam. If there are any reflective surfaces around, this can also trigger the motion detection to turn the lights on, so you may need to re-angle or reposition the Floodlight Cam if adjusting the settings doesn’t help.
I’ve changed the light settings to 50% range and minimal motion detection, but the lights continue to cycle on/off during periods of darkness. Repositioning the camera yields no correction. What other options exist?
@ESmith In this case, I would recommend you reach out to our support team directly at one of the numbers available here. They can take a closer look at your device and account in order to find a solution for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.