Floodlights not connecting new router

We got a new router. Our stick up cam & doorbell linked up instantly. We have tried everything but our 2 floodlights will not hook up to the wifi. We haven’t changed the location of anything.

Hi @Mom4boca. Try removing power to the Floodlight Cam for 3 minutes, then powering it back up. Once that is complete, press and hold the setup button on the Floodlight Cam for 20 seconds. This will cause the Floodlight Cam to reboot. After it has finished the reboot, you can reconnect it to wifi. I hope this helps!

Thanks for responding. Tried it but no luck. My stick up cams have connected by both flood lights will not connect to the wifi. They are both hard wired. The only thing that changed is the new router.

Hi @Mom4boca. Since you are unable to get them to connect, it may be best to contact our support team for further guidance. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.