Floodlight won't reset, light stays on, can't connect wifi

Hi there, neighbors. When a Floodlight Camera is suddenly not working, the best things to check are power and connection. Flipping the breaker or switch for the Floodlight Camera’s power off then back on, is a great step to try. As the Floodlight Camera uses high power, we advise consulting with a qualified electrician if you believe the concern to be power related.

Next, please ensure there is not any wifi signal interference. Check out our Community post for tips on checking and optimizing your RSSI. Once a sufficient power and wifi connection is established, Follow the steps here to reconnect your Ring device.

As mentioned above in this thread, a reset can sometimes help if your device is not responding to setup mode or reconnection attempt. If your concern persists despite trying these suggestions, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.