Floodlight Wired Pro not working

Floodlight led lights will not turn off and device will not connect to wifi anymore. Hard reset my router and Floodlight but and still can’t connect to wifi. Also can’t get the led light to turn off. The only way to turn it off is when I turn my garage circuit breaker off to it. But when I turn it back on, the light comes back on like it’s stuck in the on position.

Hi @floridaboy200284. Is there a specific error message or light pattern you’re seeing when you try to connect your Floodlight to wifi? Feel free to share a screenshot or a picture to demonstrate what you’re seeing. I’d also suggest resetting your Floodlight Cam by holding down the setup button for at least 20 seconds. After this reset, attempt to set the Floodlight Cam back up in the Ring app with the steps under Set Up a Device.

There are no lights or error messages. I already tried resetting it by holding it for 20 seconds and nothing happens. The Floodlight is just stuck with the led lights on and doesn’t respond to anything.

@floridaboy200284 I’d recommend following up with our support team to determine the best resolution if your Floodlight Cam is unresponsive. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.