Floodlight stopped working after a year

After using the floodlight camera for a year, it's now completely broken. I have done all the best i can do, turning off power and turning it back on, press the button, press the button and hold for 20 seconds etc but the camera never enters the setup mode. The light is always on if it's powered. Called Ring support and the only thing i can get is a coupon. I am always a big fan of Ring but now i start to get a bit disappointed. If it doesn't stay for a year, why would I spend another hundred dollar just to purchase for a year of use? Looks like there are so many similar posts. Maybe this model has a designed flaw that can only stay for a year. Could anyone from Ring really help here?