Responses (5)

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  Mykstyl44

  My floodlights on the porch, and on the drive are on, however, the app says off. When I tried to select the off to turn them back on, the app, starts circling and never returns. Both units behave the same way. I tried rebooting both with the app and with a power reset checking the health of both units indicate everything is fine.

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  19-08-2023 08:48:00

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• U

  user55589

  I just bought 2 Ring floodlight cameras Pro. Installed without difficulty. Programed “Dusk to Dawn” lighting schedule. Lights came on but don’t go off. I can’t turn them off through App. Frustrating”

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  21-08-2023 06:08:20

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• J

  Justin_Ring

  Hi neighbors. If the lights are not turning off on your Floodlight cam, try the following steps: - [Reboot your Camera using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera). - Power cycle your Camera by shutting off the power to it for a minute and powering it back on. - Verify that you do not have a [Light Schedule](https://support.ring.com/hc/en-us/articles/360058421812-How-to-Use-Security-Camera-Light-Schedules-) that would keep the lights on during the day and night. If you have tried these steps and your lights are not shutting off on your Camera, give our [support team](https://support.ring.com/hc/en-gb/articles/213608406#store-opening-hours) to further investigate.

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  21-08-2023 06:59:13

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• U

  user40018

  Our power was off for aeveral hours and when It came back on my wired in Ring floodlight will not turn off. I go to the setting and click to turn it off and it comes right back on.

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  22-09-2023 03:10:08

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  T

  Tom_Ring

  Hi @user40018. Thank you for sharing your experience with this concern.

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  25-09-2023 07:02:20

• S

  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  25-10-2023 07:03:16

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