Floodlight not recording sound


I’ve been having trouble with my floodlight’s audio, i cannot hear anything on live or recorded videos. it seems like it is not recording any sound. Ive tryed all settings and t seems like it is set up to record, but i am unable to hear anything from it. Has anyone had this problem?

Hey @Jeessus21. I recommend checking out our Help Center Article here for some troubleshooting tips and tricks, and if you’re still having this concern, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.