Floodlight can won’t connect to the WiFi

Mounted my ring floodlight cam and it is having trouble connecting to my WiFi. It’s telling me to bring it into the room where my WiFi router is located. How can I do this when it’s mounted on the back of my house and hard wired in?

Hey @grlfrday3. This is a general in-app recommendation when the device is unable to connect to the internet due to not having a strong enough signal. Are you able to move the router at all closer to the device? You may need to look into getting a wifi extender like the Chime Pro to help be the middle man in connecting your Floodlight Cam to your router!

I am having the same trouble, I do have a working WiFi extender that does work.
It keeps telling me the password is wrong, this is incorrect. I checked the password and I have it correct, how do I get reconnected. Yes it was connected before.

Hi @Aj_mn. Does your wifi password have any special characters in it? You can try changing your wifi password and ensuring it has no special characters as this can sometimes cause problems as opposed to a password with only alphanumeric characters in it. If that doesn’t do the trick, please give our support team a call at one of the numbers available here. They can take a deeper look for you and help get your Camera up and running. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.