Hey there, @Kads! Video connection concerns are often related to wifi or mobile device connection variables. Check out your [RSSI in the device health section of the Ring app](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229), to ensure for optimal wifi signal. Please also ensure there is not a VPN enabled on your mobile device. As you have a Video Doorbell working just fine, I recommend double checking your Protect Plan status for all of your Ring devices, including this Floodlight Camera. This can be confirmed in your Plan section at Ring.com, when logged in. :)