Ring Security Cameras

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L
Floodlight Camera not working correctly
hardwired-security-cameras
troubleshooting
My floodlight camera isn't working correctly, the camera seems fine but at and the lights come on but at night even with the lights on the camera is black and we can't see anything ??? its like the lights aren't now strong enough to help the camera see at night.

544

0

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28-11-2022 10:55:38

Responses (1)

J
Hi @LadyDPJ. If your Camera's video quality is poor during the night, try the following steps: * Turn on [Color Night Vision](https://support.ring.com/hc/en-us/articles/360038559351-Understanding-Color-Night-Vision-and-Troubleshooting-Night-Vision). * [Reboot your Camera using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-). * Power-cycle your Camera. Power-cycling your camera involves turning it off for a minute and then turning it back on. * Verify your Camera's [signal strength, also known as RSSI, is at a good level](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

0

30-11-2022 11:39:25

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