Ring Security Cameras
Floodlight camera is blurry
My floodlight camera is blurry. I cleaned it with a microfiber cloth and it didn't help. Is there a correct way to clean it? The microfiber cloth I used is something i use on my eyeglasses so i know it won't harm it.
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20-05-2020 12:53:45
Responses (9)
- M
Hi neighbors! Video image quality is often related to wifi or connection variables. After looking over the image shared in this thread, this blur may be due to environmental or physical factors. The best first step will be to wipe the lens and ensure there is no debris or marks on the lens. We’ve seen other neighbors in the Community share success with using a solution like rainx to avoid condensation. If the above steps did not improve the image, the best next thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our Community post about RSSI for tips on optimizing this signal strength. If this concern persists, please give our support team a call at one of the numbers available here. You can also get in touch with our support team on Facebook @Ring.
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03-12-2020 05:30:13
JNo. It has nothing to do with my wifi. I will just call customer service to get it resolved. It's my main camera and it's useless to me right now.
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05-03-2021 07:20:42
LI was having this same issue! My camera went blurry and I tried everything. A friend suggested using Pam cooking spray (crazy I know) but my camera is looking back to normal. I sprayed a microfiber rag with it and wiped it down. Give it a try! May help you as well. I will try and add before and after pictures!
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27-07-2021 02:49:13
- L
 This is after just one wipe down.
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27-07-2021 02:52:46
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- U
My floodlight camera lens is foggy and very blurry. Tried cleaning it with qtips in warm water. The plastic lens is just damaged from Sun UV rays. It’s not that old either. Where can I buy a new lens? The little cheap plastic lens screws in and out. Easy to replace I just need the new lens. Please respond
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01-05-2022 12:54:06
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CHi @user10560. If the suggestions in this thread did not resolve the blurry view from your Floodlight Cam, it could be due to physical damage or wear from exposure to weather conditions. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can review any damage as well as your device's [warranty](https://ring.com/warranty) to determine the best solution. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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02-05-2022 10:12:15
- 7
Thank you!! The Pam cooking spray helped so much. It didn’t completely clear mine up like it did yours but it’s a 98% improvement. When I read your post re Pam I thought WD40 may work… nope! No where good as the Pam cooking spray. Thank you so much for posting this! So appreciate it. Was apprehensive about buying another $250 floodlight if it was just going to do the same exact thing with no lower cost options (just lens replacement etc) for loyal customers.
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09-06-2022 07:16:04
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Chelsea_Ring
Hey @Justprincessj. Could you show us what this looks like?
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20-05-2020 07:57:33
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