Title speaks for itself, but my two floodlights are filled with water. Turned on the lights for a bit, but water didn’t go away (got dirtier). Camera and device working well otherwise. Is there any way to remove the water from the lights? Is there an issue with the device still being on with the water in the lights?
Hey @ringuser21. Could you take the camera down and bring it inside for awhile to see if this helps the water evaporate? If not, you can see if you can get a replacement for the device from our support team. For this, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
I appear to have the same problem. My Flood Camera is locate a foot behind the edge of an outside ceiling. Both LED lights are equally flled with water. I wondered why my flood light were no longer coming on during the night when motions is detected. I will contact Ring ASAP.
Did you find out how to fix this problem because my light is exactly like this.
Hi Neighbors. If you are seeing water in your Floodlight, immediately disconnect power going to the Floodlight and contact our support team. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.
My replacement light is coming and I swear I might drill a tiny hole for drainage in each lamp housing
I wanted to know if you drill the hole in your floodlight camera and did that work for the water?
I have the exact same problem. It appears that the foam seal was not uniformly tight around the perimeter of the floodlight housing and the junction box. It also appears that water leaked down into the floodlight housing and ran down into the light fixture (following the path of the wires). Ring is sending me a replacement and I will add a little silicone caulk inside the fixture and will also run a bead around the foam so it creates a waterproof seal when I reinstall my fixture. I hope this helps ! Apparently this is a widespread problem that RING needs to address.