Ring Security Cameras
Browse posts, comment, and join in the discussion about Ring’s indoor and outdoor cameras.
C
Floodlight Cam won’t enter setup mode
My new floodlight cam will not go into setup mode and will not do a factory reset. The lights have remained on the entire time. The device was setup immediately and shortly after, it automatically installed a factory update and it will no longer work. I removed the camera from my app to try and re-connect it again but it still won’t enter setup mode. Is there something else I can do?
2246 •
0 •
3 •
08-08-2020 09:30:17
Responses (2)
- K
I have the exact same issue. Was this ever resolved for you? If so, how?
•0
29-10-2020 04:47:55
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Chelsea_Ring
Hey @Cmm09j. Since you have done the reset and other troubleshooting to no avail, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
0
11-08-2020 06:04:19
•