Ring Security Cameras

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C
Floodlight Cam won’t enter setup mode

My new floodlight cam will not go into setup mode and will not do a factory reset. The lights have remained on the entire time. The device was setup immediately and shortly after, it automatically installed a factory update and it will no longer work. I removed the camera from my app to try and re-connect it again but it still won’t enter setup mode. Is there something else I can do?

2246

0

3

08-08-2020 09:30:17

Responses (2)

  • C

    Hey @Cmm09j. Since you have done the reset and other troubleshooting to no avail, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

    0

    11-08-2020 06:04:19

    • A

      Same problem what was the fix??

      1

      07-09-2020 09:25:14

        K

        I have the exact same issue. Was this ever resolved for you? If so, how?

        0

        29-10-2020 04:47:55

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