Floodlight Cam Wired Pro static noise

Hey neighbors! Your Ring Security Cameras shouldn’t be exhibiting any static noises. If you are experiencing this, please try the following troubleshooting steps:

  • Review the RSSI in the Device Health section of the Ring app to see if a poor connection could be causing audio concerns.
  • Check out our guide for fixing audio and sound concerns in our Help Center here. This guide will go over various different causes for sound issues and help you narrow down what the cause might be.
  • Check the wiring for your device if it’s hardwired, like the Floodlight Cam, to ensure none of the wires or frayed and that there are no exposed cables. If you’re uncomfortable with looking at the wiring, we recommend consulting a qualified electrician for assistance.
  • Reset your Camera by holding down the setup button for at least 20 seconds. After the reset is complete, set the Camera back up in the Ring app using the instructions under Set Up a Device.

If this concern persists and you’re still hearing a static noise from your Camera, please reach out to our support team at one of the numbers available here. :slight_smile: