Floodlight Cam Wired Pro static noise

I bought and installed a Floodlight Cam Wired Pro a month ago. There was a static noise coming from the camera speaker. The noise stopped when I enabled the microphone in the app. I did a few reset on the device and also by turning off\on the breaker. I got a replacement. This time, I got it installed by a certified electrician and the cam is making the same static noise, but it is louder than it was with the previous light. This is unacceptable. The replacement floodlight cam is also defective? Really? And I wasted money by hiring an electrician. I found a few posts on the internet for similar problems. It seems to be a common and known problem by Ring. Is there a way to fix it or do I need to find and install a new floodlight camera but from a different company?

I’m have the same exact problem.

There should not be any noise coming from your Camera unless you’ve triggered two way audio, or enabled the Camera’s Siren. A static noise certainly should not happen. As you’ve covered power variables by using an electrician, check out your RSSI in the device health section of the Ring app, to ensure for optimal wifi signal.

If you have Motion Warning enabled, try disabling it to see if this makes any difference. I recommend also checking the area for any electronics or large appliances nearby, that could be making this sound.

If powering the Camera off for a few moments then back on does not resolve this concern, our support team can take a closer look at this for you. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

Feel free to let us know how this goes! :slight_smile:

Any fix for this issue? I’m having the same problem

I’m having the same issue with static in the audio feed on my Ring Floodlight Cam Wired Pro. The static was noticeable from the very first day I installed the cam. I tried all the power cycling and troubleshooting steps mentioned by the OP.

Even worse, the Pro has been throwing an “overheat” notification even though the ambient temperature is only 71F. I also noticed that the floodlight toggles on and off randomly on its own without any motion. Feels like it might be an issue with a component.

I have a Ring Floodlight Cam Wired Plus a few feet away using the same splice from the junction box and there’s no noise coming over that camera’s audio feed.

Hi @faithfulone. Sometimes audio issues can be related to your network. This Help Center article here shows how you can fix some audio issues by adjusting your router. I would also check you wiring to ensure there is no fraying or exposed cable. I hope this helps.

I am having the exact same issue. Just replaced a wired cam plus which didn’t have the issue. Unit started making crackling noise as soon as I powered it up. Disappears when I enable 2 way audio but comes back when I end.

1 Like

Is there a fix? I just purchased a brand new ring pro floodlight cam and I have tried everything. I even took the wifi extender and placed it directly beside the light. Non stop static noise. I guess I am returning.

The network excuse holds no water I have the same issue and my network RSSI is fine. It’s faulty product.

Same issue here with my flood light pros, which are less than a year old. This just started happening recently (from what I can tell). It was not like this when I installed them and the initial weeks and months I never noticed the static / crackling. Was there some sort of firmware update recently to the pros? My ring pro doorbell is perfect, crystal clear. This only happens during recordings or live views. Extremely disappointing.

I am having the same problem. It was just installed and there is a continuous noise coming from the camera. If I activate the 2 ways voice it disappeared and if I activate the siren it disappeared. But after that the noise continue

Hey neighbors! Your Ring Security Cameras shouldn’t be exhibiting any static noises. If you are experiencing this, please try the following troubleshooting steps:

  • Review the RSSI in the Device Health section of the Ring app to see if a poor connection could be causing audio concerns.
  • Check out our guide for fixing audio and sound concerns in our Help Center here. This guide will go over various different causes for sound issues and help you narrow down what the cause might be.
  • Check the wiring for your device if it’s hardwired, like the Floodlight Cam, to ensure none of the wires or frayed and that there are no exposed cables. If you’re uncomfortable with looking at the wiring, we recommend consulting a qualified electrician for assistance.
  • Reset your Camera by holding down the setup button for at least 20 seconds. After the reset is complete, set the Camera back up in the Ring app using the instructions under Set Up a Device.

If this concern persists and you’re still hearing a static noise from your Camera, please give our support team a call at one of the numbers available here for more in-depth troubleshooting assistance. If you are outside of the US, please visit here to see how to contact support. :slight_smile: