Floodlight Cam Wired Pro static noise

I bought and installed a Floodlight Cam Wired Pro a month ago. There was a static noise coming from the camera speaker. The noise stopped when I enabled the microphone in the app. I did a few reset on the device and also by turning off\on the breaker. I got a replacement. This time, I got it installed by a certified electrician and the cam is making the same static noise, but it is louder than it was with the previous light. This is unacceptable. The replacement floodlight cam is also defective? Really? And I wasted money by hiring an electrician. I found a few posts on the internet for similar problems. It seems to be a common and known problem by Ring. Is there a way to fix it or do I need to find and install a new floodlight camera but from a different company?

I’m have the same exact problem.

There should not be any noise coming from your Camera unless you’ve triggered two way audio, or enabled the Camera’s Siren. A static noise certainly should not happen. As you’ve covered power variables by using an electrician, check out your RSSI in the device health section of the Ring app, to ensure for optimal wifi signal.

If you have Motion Warning enabled, try disabling it to see if this makes any difference. I recommend also checking the area for any electronics or large appliances nearby, that could be making this sound.

If powering the Camera off for a few moments then back on does not resolve this concern, our support team can take a closer look at this for you. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

Feel free to let us know how this goes! :slight_smile: