Floodlight Cam Wired Pro offline

Hi neighbors! Welcome to the Ring Community, which is a neighbor-to-neighbor forum meant for neighbor-to-neighbor interaction. Our team is happy to chime in and provide helpful suggestions or resources wherever we can, but we are not a part of the support team and we are not a direct line to the support team.

With that said, the RSSI is a great measure for wifi connectivity of your Ring devices. Additionally, distance and building materials amongst other things can affect wifi connectivity and there are various factors to consider if your Ring device is disconnecting frequently. We have a great Help Center Article here that covers some information on how to make your wifi work for you and what factors to consider whenever you’re running into concerns like this.

If this becomes a persistent concern that none of your troubleshooting efforts work to resolve, then our support team is the best follow up measure. They can pull up your account and do more in-depth troubleshooting with you in order to find the root cause. We don’t have a support email available, but you can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: