Floodlight Cam snapshot not working

Hello neighbors! If the Snapshot Capture feature on your Ring Security Camera or Doorbell isn’t working, please try the troubleshooting steps listed below.

  • Review your Event History Timeline first to see look for any snapshots from the Snapshot Capture feature, as this is where they’ll appear after they’re taken.
  • Toggle the Snapshot Capture feature off and then toggle it back on in the Ring app. Test it out to see if snapshots are taken and appear in your Event Timeline.
  • Check the RSSI in the Device Health page of your Ring app to ensure your Ring Camera or Doorbell has a stable wifi connection.
  • Reset your Ring Camera or Doorbell by holding down the setup button for at least 20 seconds. After the reset is done, set your Ring device back up in the Ring app using the steps under Set Up a Device. Turn the Snapshot Capture feature back on and test it out.

If your Snapshot Capture is still not working after trying the steps above, please follow up with our support team at one of the numbers available here so they can take a closer look. If you are outside of the US, please visit here to see how to contact support. :slight_smile: