I installed the floodlight cam about a week ago the snapshot doesn't work eighter. The firmware version is also 1.16.00273. It is not 'Up to date'. What should I do about the outdated firmware?

I spent an hour with customer support trying to get the firmware upgraded. Support guy gave up and told to wait - it will likely up date on its own - UNLIKELY!! I have 2 flood lights cams with update firmware and they do the snapshots. 2 without up dated firmware do not. Firmware upgrade is the issue. If you figure out how to force upgrade firmware please tell me. Maybe you'll have better luck with support.

I just talked with customer services and he told me that he rebooted the device and force upgrading the firmware, I waited for 10 hours and nothing happens.

Tech support lies to you. Ring is a good cam however they have no clue for troubleshooting. They lie through their teeth and hope you go away. Rarely do we ever see a real solution. and it is always our equipment, not theirs!

Ring...have any meaningful, helpful response?

Hello, Ring?

Ring is not answering the call. There are mutliple threads with this same or very simliar issue. No action by Ring to address it, fix it, replace their junk cameras. Nothing. These cameras are NOT inexpensive. Cheap, yes. But not inexpensive.

I had conversations with customer services two times. The first guy told me he rebooted my device and should get the latest firmware. The second time they still can't get the issue solved and he told me he would contact the manager and sent me an email in 48 hours. Still, nothing happened. No further answer about this issue, no firmware updated. Nothing! I installed 6 cameras in my home and most of them are working properly. I like the ring product but the services are kind of disappointed. BTW, Happy New Year to all fo you, ring users and rings.

I may have a resolution for this Floodlight cam issue that I'm having. First, note, that Ring deleted my posts in the Ring Doorbell section. These posts were factual, did not violate any of the forum rules that I could tell, and were there to help other consumers make informed assessments on what to do. Here's my most recent post to that forum: "Let me help with a resolution on this matter. Today I returned my Ring Video Doorbell Pro and for some reason, decided 1 more time to exchange it for a new one. I installed the new one today, and noticed that the Firmware was 1.16.00263. I thought...gee, now I'm going backwards when my prior defective device was stuck on Firmware 1.16.00272. But, in under 5 minutes of having the new device installed, the firmware was updated and now it shows, "Up to Date". Guess what...I have Snapshot Capture now. So based on my experience, the fix was to return the defective 1.16.00272 device and I was fortunate to have picked one up that updated correctly. Now, was that so hard?" So, given that my Ring Floodlight cam remains stuck at 1.16.00273 (just like my doorbell at .00272) - the solution was to return the device and be fortunate to pick one that performed the Firmware update upon installation. The only challenge with this, of course, is that I don't know how to determine which devices at the store will work or not. I hope that these posts have been helpful to the community. Sometimes a little honesty and directness will go a long way.

Ring??

Hi guys, I am glad that all of us got the 'snapshot' function working. However, I found the new version of this firmware makes the audio quality worse than before. As the old firmware (my was 1.16.00273), the sound in the video was loud and clear. With the latest firmware (which supports "snapshot" function ) the audio is vague with a lot of noise. How about your floodlight cam with the new firmware?

@Bowie I did a couple quick tests on floodlight cams. When I talk through my app, the speakers are a bit staticy but loud enough. I think that was the case before. However when I talk to the floodlight cams from outside, my voice can barely be heard as incomprehensible mumbling on the videos. The video however did pick up the sound of my footsteps and the motorcycle in the background. Even when I am right under the floodlight cam when talking to it loudly, I can barely be heard through the app or in the video. I don't think it was that bad before the update. This is on a floodlight cam with RSSI In the 40s, which is pretty good. And using their internet speed tester, download speed over 80mbps and upload over 20mbps. > @Bowie wrote: > > Hi guys, I am glad that all of us got the 'snapshot' function working. However, I found the new version of this firmware makes the audio quality worse than before. As the old firmware (my was 1.16.00273), the sound in the video was loud and clear. With the latest firmware (which supports "snapshot" function ) the audio is vague with a lot of noise. How about your floodlight cam with the new firmware?

> @meme wrote: > > @Bowie I did a couple quick tests on floodlight cams. When I talk through my app, the speakers are a bit staticy but loud enough. I think that was the case before. However when I talk to the floodlight cams from outside, my voice can barely be heard as incomprehensible mumbling on the videos. The video however did pick up the sound of my footsteps and the motorcycle in the background. Even when I am right under the floodlight cam when talking to it loudly, I can barely be heard through the app or in the video. I don't think it was that bad before the update. This is on a floodlight cam with RSSI In the 40s, which is pretty good. And using their internet speed tester, download speed over 80mbps and upload over 20mbps. > > > > > > > @Bowie wrote: > > > > Hi guys, I am glad that all of us got the 'snapshot' function working. However, I found the new version of this firmware makes the audio quality worse than before. As the old firmware (my was 1.16.00273), the sound in the video was loud and clear. With the latest firmware (which supports "snapshot" function ) the audio is vague with a lot of noise. How about your floodlight cam with the new firmware? > > Thank you @meme, I am a subscription user so I can download videos from the ring server to compare my previous video and new firmware video. You are right, the footstep and vehicle sound is kind of ok, but the human voice is very bad in these new videos. Voices also have background noise with them. I suppose there is something changed in the new firmware cause this issue.