Floodlight Cam Plus - motion activated light not working

Products Security Cams
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#1

I have 2x Floodlight Cam Plus.

The option to have motion detected by the camera to turn the lights on does not work.

The lights only come on with the PIR sensor but the “motion-activated lights” options states that camera motion should toggle the lights.

Is this a known fault or perhaps im just doing something wrong?

I would like to be able to turn off the PIR and have camera motion within the camera zones determine the light activation

Screenshot_20221217_074809_Ring
Screenshot_20221217_074809_Ring1080×2400 161 KB

#2

Hi @JusDoIt. If the lights on your Floodlight are not working correctly, try the following steps:

  • Reboot your Camera using the Ring app.
  • Power cycle your Camera by turning it off for a minute and then turning it back on.

We also have this Help Center page here on how the lights work for a Floodlight Cam. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.