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C
Caitlyn_Ring
Hi @Kare423. There are a few different things you can check to see why your Floodlight Cam isn't recording and the lights aren't working as intended. First, I'd double check your [Mode settings](https://support.ring.com/hc/en-us/articles/360036107792-Control-All-your-Ring-Devices-with-Modes) to ensure that the motion detection and recording aren't disabled in the Mode you're using. If these are disabled, that could be why you're not seeing any motions events recorded. Additionally, you can control the light seeings on the Floodlight Cam separately by following the instructions in this Help Center Article [here](https://support.ring.com/hc/en-us/articles/115004155866-Controlling-the-Floodlights-and-Light-Settings-on-Your-Floodlight-Cam). I'd recommend checking through both of those settings to make sure everything is in order with your Floodlight Cam. If these concerns continue to persist, you can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a closer look for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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06-08-2021 17:24:30
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