@leecollings Happy to hear back from you, but I’m sorry to hear this is still a concern. As previously mentioned in my last reply, I do recommend reaching out to our support team directly on this concern. As we are a neighbor to neighbor support forum we are unable to do in-depth troubleshooting with your specific device, but our support team on the phone can definitely assist here.
Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
I would still love to see this video though, so please feel free to share it here and let me know how this support call goes! When attaching this video, you will need to compress the MP4 file into a ZIP file, as ZIP files can be attached to your reply and not MP4s. In addition, you can upload this video elsewhere, such as Youtube, and then share the link to the video in your reply. Alternatively, if the video is saved in the Event History in your Ring App, you can choose to share it via email and copy the link that is generated.