Responses (3)

S

SCUBAGUYRON

This has been happening to me for a week now. I cannot turn off the light sensor at all. the settings dont save.

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01-04-2020 13:52:08

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D

DL11

Seems to be an issue with the app, but Ring can’t give a straight answer. I called twice and the first time they told me to call back at night bc the lights won’t turn on during the day so there’s nothing they can do. When i called again at night they said their ‘advanced troubleshooting’ was closed at 8pm.. So then they said to call late enough so the lights can turn on but before 8pm to speak with their ‘advanced troubleshooting’ department...

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01-04-2020 21:24:08

K

Karaf

I'm having this issue. Can not save the light setting and mine is set to off. This needs to be fixed asap as I have no light now.

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03-04-2020 16:14:00

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DrMarioPepper

Same here. I’m using iOS everything up to date including app and one flood light cam won’t turn on while my backyard floodlight cam won’t turn off. It’s ridiculous.

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03-04-2020 23:35:48

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DrMarioPepper

Just to add to my previous comments. If you change the time the lights stay on for example changing it from thirty seconds to fifteen minutes I actually saves that setting but doesn’t save the setting for the zones and distance slider option.

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04-04-2020 02:16:39

N

nj11

I cannot get my floodlight to turn off either. Please fix !

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04-04-2020 04:22:04

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socalwahoo

I am having the exact same problem. I have tried adjusting the setting on my Samsung S10 and my iPad.

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06-04-2020 12:24:50

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M

mdroisum

I've tried various settings changes. Throughout the night my floodlight cam light goes off and on. So aggravating. On main settings page I've toggled the Lights off. I've also tried changing motion zones for the Lights...it will save one that I marked as Off but not another. No matter what I do, the lights go off and on all night when there is no motion.

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06-04-2020 15:29:23