CStrull
Floodlight cam keeps turning on and off
I have a wired floodlight cam that constantly has the lights turn on and off after sunset. I thought perhaps it was picking up movement of some sort, so I logged into the app and suspended motion. The lights continued to turn on and off. I tried turning the light switch off and back on, thinking maybe the camera needed a reboot. That didn't work. Anybody else have this issue? Thank you.
81558 •
3 •
44 •
14-01-2020 08:05:36
Responses (34)
- C
Does the firmware version say "Up to Date" or does it have a version number?
•0
15-01-2020 05:42:11
•
BThanks for the expert input. I have 3 flood cams only one is acting up where when it initially detects motion, it’ll turn off at the set interval but then turn on again and cycle that way until I shut off the motion light option. Or turn on a porch light that is next to the camera. Only when the porch light is on will the camera cycle off after motion. As if it’s detecting sufficient light already that it doesn’t need to turn on. Do you think my one camera out of the three got A bad update? My other 2 turn off after motion with no issues.
•1
03-12-2020 01:54:38
MTwo out of three are working as designed? Perhaps if I return the current unit for the second time, I can achieve those same odds. On my last reply, I misspoke while in a rush; there are two motion sensors — not cameras. To add insult to injury, not only do the lights go on/off when they want— when I drive my car in the driveway they don’t come on at all until I’m inside the house. There is a workaround for those of us who are experiencing problems — buy an additional motion sensor at HD and install it on the top knockout. Wire the lights to the load side of the additional sensor, and put the malfunctioning Ring sensor on the line side. This way your lights will work when there is motion, and you will still have access to the Ring camera. Don’t forget to turn off the ‘Motion Activated Lights’ (the real culprit here). These are not cheap products. Customers shouldn’t have to find workarounds at this price point. I hope this helps some of those experiencing the same problems everyone else seems to be having.
•1
03-12-2020 06:47:01
MSimilar issues. Device keeps turning on after going off. Firmware updated. Has signal. No motion. Seems to be the same as others that have posted. Hoping for a firmware fix soon. Have tunred lights off for now.
•0
07-12-2020 12:18:39
MI have the same problem 3 cams the first purchased in 2019 the second in 2020 & the last this week the one from 2020 is the problem cam the only one with Alexia compatibility
•0
24-06-2021 06:44:32
- L
The bulbs cannot be replaced according to ring, but there are enough LEDs things out there now that a simple swap should be able to be done. Now Ring told me there was only one year warranty and they would give 35pc off a new one. . I found something that said 3-year warranty and called them, after about 1/2 hour discussion they covered it. Mine was about 1 1/2 years old. I received my new one yesterday,. They were very friendly about it. Here's the link. [https://www.qvc.com/footers/el/pdf/E232228\_Warranty.pdf](https://www.qvc.com/footers/el/pdf/E232228_Warranty.pdf) Cheers Chris
•0
17-01-2020 04:46:23
•
- 9
Many people are having the same problem, including myself. Hope Ring can fix this bug soon.
•6
15-06-2020 04:16:46
•
- D
Hi, My firmware is up to date but I've noticed too that my flood lights keep turning on and off. I've played with the motion sensors and motion coverage areas, but it doesn't resolve the problem right away. The flying night bugs may be triggering the motion sensors to trigger the lights. I've noticed that this happened last night June 21, 2020 around 9pm-9:30pm, and it may be the result of the summer soltice daylight periods. After 9:30pm, the problem went away...perhaps it was because of my tinkering with the senors and coverage area for triggering the lights. But this shouldn't be happening at all. Ring: please fix this bug.
•2
22-06-2020 06:11:24
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Tom_Ring
Hi all, adjusting your Light Settings or setting up a Light Schedule is a great way to mitigate your light activation. Many times when lights are triggering despite minimizing settings, it is due to a heat source in the area. Please check for any HVAC units, vents, exhausts, vehicles, or any source of heat close by that might be triggering these lights. Keep in mind, your lights will also trigger when regular motion is detected. If lights are illuminating every 30 minutes or so, I recommend checking the even history for this camera to see if there is also a motion event recorded this frequently.In addition to checking for heat sources and minimizing light zones, adjusting your normal motion settings and light duration controls can also help. As the Floodlight Camera features a XXXX degree field of view, there are times when the lights might trigger due to a heat source such as a vehicle. Even if not in range, a vehicle often has a large heat radius and can trigger motion activated lights.If this concern persists, despite checking the above variables, our support team can take a closer look. You can get in touch at one of the numbers here, or on Facebook @Ring by sending a private message.
1
11-06-2021 05:49:01
•