CStrull
Floodlight cam keeps turning on and off
I have a wired floodlight cam that constantly has the lights turn on and off after sunset. I thought perhaps it was picking up movement of some sort, so I logged into the app and suspended motion. The lights continued to turn on and off. I tried turning the light switch off and back on, thinking maybe the camera needed a reboot. That didn't work. Anybody else have this issue? Thank you.
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14-01-2020 08:05:36
Responses (34)
- C
Does the firmware version say "Up to Date" or does it have a version number?
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15-01-2020 05:42:11
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DThank you. I had previously checked if our single heat souce was active (dryer vent). There also no movements other than at times a few moths. The lights have goone on without and motion events.
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25-08-2020 09:19:38
MThank you for the update, neighbors! In addition to checking for heat sources and minimizing light zones, adjusting your normal motion settings and light duration controls can also help. As the Floodlight Camera features a 270 degree field of view, there are times when the lights might trigger due to a heat source such as a vehicle. Even if not in range, a vehicle often has a large heat radius and can trigger motion activated lights. Check out our [Help Center article](https://support.ring.com/hc/en-us/articles/115004155866-Controlling-the-Floodlights-and-Light-Settings-on-Your-Floodlight-Cam) for tips on controlling the lights for your Floodlight Camera. Adjust the motion settings and checking for environmental factors that might be triggering the lights is a great step. Please also consider if you have a light switch or dimmer switch controlling the power to the Floodlight Camera, and ensure there is no one flipped the switch or any obstructions hitting it. If this concern persists despite trying the above, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
•0
26-08-2020 08:54:22
AI have the same problem with two wired floodlight cams. I have actual turned the motion detection for the lights OFF and they both keep turning on and off all night. No linked devices. Firmware is up to date. Please help!
•1
26-10-2020 02:29:23
TI have been following this discussion and am also having these issues. No heat interference, size and sensitivity down to nothing. I even insyalled a new Mesh Wifi system. Set it up again, same thing. Ring doorbell works great. My Spot Light/Camera worked the first few month and now lights turn on and off all night. Complete waste of money.
•0
17-11-2020 07:08:39
MI’ve read this entire thread, and would like to contribute my experiences with the Ring Floodlight. I’m an electrical contractor and have contacted Ring for customer support several times. The issues everyone is having is due to the engineered design of the product and the firmware available. Also, I replaced my unit twice, believing customer support, that the first unit must be defective. Sorry, not the case at all — the second unit also has a mind of its own, and goes on/off when it likes. Customer support, however friendly, doesn’t know what they’re talking about. The redundancy of two cameras is totally unnecessary, and was apparently a rush to market. There’s no setting you can adjust to eliminate the problem without engineering debugging the firmware. If Ring comes up with a solution quickly (within 29 days) , it will eliminate the problem and I won’t return the unit for the second time, and I will retract my comment and endorse the product. Otherwise, stay away. I won’t be installing this product in any of our upcoming projects without a permanent fix.
•4
02-12-2020 11:53:20
- L
The bulbs cannot be replaced according to ring, but there are enough LEDs things out there now that a simple swap should be able to be done. Now Ring told me there was only one year warranty and they would give 35pc off a new one. . I found something that said 3-year warranty and called them, after about 1/2 hour discussion they covered it. Mine was about 1 1/2 years old. I received my new one yesterday,. They were very friendly about it. Here's the link. [https://www.qvc.com/footers/el/pdf/E232228\_Warranty.pdf](https://www.qvc.com/footers/el/pdf/E232228_Warranty.pdf) Cheers Chris
•0
17-01-2020 04:46:23
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- 9
Many people are having the same problem, including myself. Hope Ring can fix this bug soon.
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15-06-2020 04:16:46
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- D
Hi, My firmware is up to date but I've noticed too that my flood lights keep turning on and off. I've played with the motion sensors and motion coverage areas, but it doesn't resolve the problem right away. The flying night bugs may be triggering the motion sensors to trigger the lights. I've noticed that this happened last night June 21, 2020 around 9pm-9:30pm, and it may be the result of the summer soltice daylight periods. After 9:30pm, the problem went away...perhaps it was because of my tinkering with the senors and coverage area for triggering the lights. But this shouldn't be happening at all. Ring: please fix this bug.
•2
22-06-2020 06:11:24
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Tom_Ring
Hi all, adjusting your Light Settings or setting up a Light Schedule is a great way to mitigate your light activation. Many times when lights are triggering despite minimizing settings, it is due to a heat source in the area. Please check for any HVAC units, vents, exhausts, vehicles, or any source of heat close by that might be triggering these lights. Keep in mind, your lights will also trigger when regular motion is detected. If lights are illuminating every 30 minutes or so, I recommend checking the even history for this camera to see if there is also a motion event recorded this frequently.In addition to checking for heat sources and minimizing light zones, adjusting your normal motion settings and light duration controls can also help. As the Floodlight Camera features a XXXX degree field of view, there are times when the lights might trigger due to a heat source such as a vehicle. Even if not in range, a vehicle often has a large heat radius and can trigger motion activated lights.If this concern persists, despite checking the above variables, our support team can take a closer look. You can get in touch at one of the numbers here, or on Facebook @Ring by sending a private message.
1
11-06-2021 05:49:01
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