‎Floodlight cam does not work in the evening.

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bobthebuilder

Floodlight cam does not work in the evening.

My floodlight cam does not work in the evening. I get a black recording. When it happens in the morning, simple restart fixes it usually. When it happens in the evening restart, changing wifi and reseting does not work. Here is a sample recording [https://ring.com/share/6843995944880766474](https://ring.com/share/6843995944880766474) I have a doorbell pro and it works fine. So I doubt it is a wifi issue.

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30-06-2020 04:56:24

Responses (1)

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bobthebuilder

I assigned static IP to the floodlight camera and assigned it to DMZ. It was working during the day but same issue showed up in the evening.

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01-07-2020 05:59:07

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Chelsea_Ring

Hey @bobthebuilder. Nice job doing some testing to get this working during the day, but I'm sorry to hear it's still happening at night time. After taking a look at the video, I feel it would be best to reach out to our support team for further assistance here on this. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Let me know how this goes! :)

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01-07-2020 05:34:48