Floodlight cam - 10 months in operation - motion detection working but no live view

So I have had my new Ring floodlight cam for about 10 months. Three nights ago, I got a good floodlight signal, but the next morning, only motion detection worked. What is interesting is that if there is a lot of "motion" going on (I had some guys stacking construction supplies in the garage), then live view worked. As soon as motion stopped, live view feature stopped. Camera has not been moved. Internet speeds up/down are the same. I removed the Ring app on my phone and added back. Camera is 6 hours away, so I can't hit the reset button yet. Just trying to figure out what my options might be. My other camera lasted 18 months before going all red screen on me. 10months seems pretty young for camera death