Flood sensor not working in Europe


Since the flood sensor was not available in Europe, I was told to get it from US, that it would be compatible. However, when I tried to install it, it tells me this sensor is not compatible with my region (Europe, Spain)

Can you confirm this? Can I return it? Is there any plans to get a flood sensor available in Europe?


Hi @user52933. The Alarm Flood and Freeze Sensor is not available in Europe, and I have no information on when or if it will be released there. Since you cannot use it in your region, it’s best to return it to where you purchased it using their return policy. If you purchased it on Ring.com, reach out to our support team for further assistance. Give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

I bought it in Amazon because I was told by Ring support that it would work in any country. I guess they were wrong. It’s pass the return day for Amazon. What can I do?

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