Ring Alarm
Flood sensor not working in Europe
Hi, Since the flood sensor was not available in Europe, I was told to get it from US, that it would be compatible. However, when I tried to install it, it tells me this sensor is not compatible with my region (Europe, Spain) Can you confirm this? Can I return it? Is there any plans to get a flood sensor available in Europe? -J
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30-07-2023 09:52:41
Responses (3)
- U
I bought it in Amazon because I was told by Ring support that it would work in any country. I guess they were wrong. It's pass the return day for Amazon. What can I do?
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01-08-2023 04:11:02
- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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31-08-2023 04:11:41
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Justin_Ring
Hi @user52933. The Alarm Flood and Freeze Sensor is not available in Europe, and I have no information on when or if it will be released there. Since you cannot use it in your region, it's best to return it to where you purchased it using their return policy. If you purchased it on Ring.com, reach out to our support team for further assistance. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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31-07-2023 06:48:25
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