Responses (6)

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ElUnico
I had the same issue and Ring support team confirmed that I have a defective unit. I will get a replacement for the following reasons:• I have an EERO mesh system with 3 routers covering over 5k sq feet. Excellent signal strength!• Ring Door Bell and Stick up Camera were successfully installed• I purposely placed 1 router directly underneath the flood cam, and it still would not connect. It stated along the lines that my router might be too far away. Really?! Router is literally in front of its nose
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21-12-2021 17:32:51
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Eddie_mini

I had the same problem, my floodlight cam wouldnt connect to our wifi - it wouldnt even find anything! That was on my Samsung phone so we tried on an iphone and it worked without any problems. Just thought I'd add this for others who are having problems.

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21-11-2023 18:32:40

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Caitlyn_Ring

Hi @Eddie_mini. Thanks for sharing! Trying a different mobile device is a great troubleshooting tip. :)

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22-11-2023 17:49:50

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user_19d2e7

This totally worked for me! I was dreading reading the other suggestions and this did it! Thank you so much for sharing... For others, I found success on my iPad. So you could try on either devices if you have one.

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18-02-2025 21:19:40

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user78566

hello ive been having trouble with just my floodlight cam few weeks ago it said no wifi detected to we reset it & it started working again up till today was working at 5am & then poof nothing its only the floodlight cam my doorbell is fine

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07-03-2024 22:40:09

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user_e1e932

Same is just the past week. Back camera which is further away from router works fine. Doorbell works fine. Just the floodlight. Which means hiring someone to climb up and troubleshoot or replace. Frustrating. Unit is a few years old. I feel your pain with Ring.

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11-07-2024 14:49:04

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Justin_Ring
Hi @user78566. If you have tried the steps mentioned in this thread and are still having the same concern, give our support team a call for further assistance.
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08-03-2024 17:53:33
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user_e1e932

Same in just the past week. Back camera which is further away from router works fine. Doorbell works fine. Just the floodlight. Which means hiring someone to climb up and troubleshoot or replace. Frustrating. Unit is a couple years old. I feel your pain with Ring. They didn't respond why so many people are having the same issue in the same time period. Referred me to a 3rd party to come and would not discuss who they are or what fees apply.

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11-07-2024 14:48:33

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user_a61908

I am having exactly the same problem.  We have 3 ring cameras:  a Doorbell, a Indoor and a Floodlight Cam Plus.  All worked for over a year, no problems.  Suddenly, about a month ago, the floodlight cam stopped connecting to my network (the other two are still working).  Whe

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23-11-2024 15:13:37