Responses (14)

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  egleason

  I have the same issue, I hate to buy a whole new camera when just the lens needs to be replaced

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  25-05-2022 09:12:24

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  C

  Caitlyn_Ring

  Hi @egleason. Please follow up with our support team if your Camera has any physical damage that is impacting its performance, such as damage to the lens. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) and they can review any damage to your device and determine the best solution. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  31-05-2022 11:21:22

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  Lizzard217

  I would be happy if I could at least just replace the whole camera part without the lights. The lights still function beautifully and I know how to replace the LED bulbs... Very disappointed that I only need a new lens and can't find one... Ring, we don't have the funds to keep buying whole new products. Very un-thoughtful setup... again .... money money money ...

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  02-07-2022 05:49:10

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• U

  user25428

  I have a 3 year old flood light camera and the glass lens protector is fuzzy causing the camera lens to be blurry. Reached out to support but they were unhelpful and told me to buy a new product. Hopefully someone here can be of assistance. I’m surprised ring doesn’t offer parts that are so easily replaced, or maybe the do.

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  09-10-2022 11:19:17

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  Tom_Ring

  Hi @user25428. Check out this post [here](https://community.ring.com/t/plastic-peeling-off-on-ring-doorbell-solution/124128), where another neighbor was able to fix this with a DIY method.

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  10-10-2022 05:45:42

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  Derrick357

  I have the same problem. These cameras last about two years before the protector pops off and the camera slowly blurs out. It is otherwise completely functional and it is very irritating and irresponsible for Ring to fail to address this problem with an alternative besides replacing the entire unit.

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  27-10-2022 04:35:05

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• G

  Goldcy

  Same problem. Also reached out to customer support. Actually talked to someone in US. Same story. Buy a new camera with small discount. I thought I was paying for extended warranty but told it was out. I was also told I let it lapse. I have records it didn't but didn't matter. Lense very cheap and easily replaced. Ring used to offer very good support but not anymore. Will probably be getting new system.

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  10-01-2023 06:52:29

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