Hi @user27136. If your Cameras' motion detection and recordings are not working correctly, try the following steps: * [Reboot the Camera from the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-). * Power cycle the Camera by shutting off its power for a minute and turning it back on. * Reboot your router by unplugging it for 10 seconds and plugging it back in. * Verify your Cameras signal strength, also known as [RSSI, is at a good level](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). * Try checking the [ports and protocols ](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices)used by Ring devices to ensure they’re open on your network. * If you have a dual-band router, try creating a guest network using only the 2.4GHz network and [changing the network on your Camera](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network) to the guest network. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.