Hi there, @malexa123! If you have not already, try powering down the Camera, then powering it back up. This can be done easily by hitting the breaker switch off, then back on. If this does not resolve your concern, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.