Flood cam not setting up

This isn’t our first flood light so unsure why we aren’t able to figure this out.
We have installed it and the lights come on by flipping the switch on and off but cannot get it to set up with our phones… we’ve tried restarting WiFi like it suggests. Can’t get flood cam to go into set up mode.

Hi @Amberhansen. If your Floodlight Cam is unable to enter Setup Mode after you’ve tried resetting it and flipping it off and on, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.