first use of full battery discharged in 20 minutes

Received device last night; charged battery overnight to full; initialized system and all seemed to go well. Left camera sitting upright, looking at ceiling so no motion as I was going to install later today; 20 minutes later received email saying battery was low. Does this imply a bad battery?

Hey @djhurlburt91. It does sound like that may be the case! Were you able to re-charge the battery to ensure it got a proper charge (until only the green light is on, no amber light) and see if it does the same thing? If it continues to do the same thing, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.