Ring Security Cameras

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F
First generation stick up camera won't show local network for setup
troubleshooting
wireless-security-cameras

Not sure what's wrong with this camera. It worked before but somehow lost connection to my router. When I try to re set up, I get this message to ask to join network. when I tap the thumb print, i get nothing. Cant use maunal set up either because the local network doesn't sho up in my networks.

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19-12-2022 14:47:15

Responses (1)

  • J

    Hi @finiteguy. If you are not able to complete the setup of your Stick Up Cam, try the following steps:* Verify your Ring app and phone are updated with the latest versions available.* Factory reset your Camera by pressing and holding the setup button for 20–25 seconds, and then go through the [reconnection process](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network).* Reboot your router by unplugging it from its power source for 10 seconds, then plugging it back in.* Try doing the setup using another device like a phone or tablet.We also have this Help Center article [here](https://support.ring.com/hc/en-us/articles/217240386-In-App-Setup-Failing-Repeatedly) with other steps to try if your in-app setup is failing repeatedly. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

    0

    20-12-2022 18:55:51

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