Not sure what’s wrong with this camera. It worked before but somehow lost connection to my router. When I try to re set up, I get this message to ask to join network. when I tap the thumb print, i get nothing. Cant use maunal set up either because the local network doesn’t sho up in my networks.
Hi @finiteguy. If you are not able to complete the setup of your Stick Up Cam, try the following steps:
Verify your Ring app and phone are updated with the latest versions available.
Factory reset your Camera by pressing and holding the setup button for 20–25 seconds, and then go through the reconnection process.
Reboot your router by unplugging it from its power source for 10 seconds, then plugging it back in.
Try doing the setup using another device like a phone or tablet.
We also have this Help Center article here with other steps to try if your in-app setup is failing repeatedly. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.