Firmware update

My ring doorbell will not accept the latest firmware update.

Hi @user27952. If your Video Doorbell is getting stuck or not completing a firmware update, try resetting it by holding down the setup button for at least 20 seconds. After the reset is done, take the Doorbell through a new setup in the Ring app by following the steps under Set Up a Device. Once the setup is done, the Doorbell should download and install any applicable firmware updates.

If that still doesn’t do the trick, please give our support team a call at one of the numbers available here so they can take a further look. If you are outside of the US, please visit here to see how to contact support.