Thanks for your reply. I suspected as much regarding the ‘uninstallation’ of the update that rendered my doorbell nearly unusable.
Originally we could control the settings from our computer, but the December update took away that ability. So no…it wasn’t always meant to only be used with a mobile phone. As I explained in my first message to Ring, my son used his phone to set up the system for us. Once we established that we could control it from the computer, he deleted the app. He didn’t need it and neither did we. I only cared to know who was at the door before I bothered to go downstairs and answer it.
Our cell phones are satisfactory for our uses - the occasinal phone call or text. We have no desire to spend hundreds on new phones, or sign up for expensive contracts and data plans just to get a free phone. I’m not going to have my son run over here every time Ring changes things, or when I want to change the settings on the doorbell.
And ‘people like me’? - Did I say or imply that double authentication is a joke? I get that it’s an added layer of security. What I object to is that it was set, by Ring, as the default setting and now I can’t even get in to the account to choose my settings, or even turn on the app to view from my computer as we once were able. We never had to log in just for that, and as the account was set up using my husband’s email, sending him the authentication code is no good to me when he’s not here. When he gets back, I’ll try again and then switch the email address to my own. At least then, theoretically, I’ll be able to turn on the app on my computer, and see who’s at the door (…and on the street, and driving by…because I can’t change the motion settings from the computer any more). Unless they’ve also taken away the ability to view the camera from the computer in which case we’re left with an expensive doorbell.
Updates shouldn’t be removing features, they should be improving and adding to them. Returning the doorbell and wireless chime aren’t an option after this length of time. I just want the darn thing to work the way it did when we first got it but I can see that’s not going to happen.