Fire false alarm and smoke detector never went off

im confused .

at almost 1am night before last .

ring alarm was going off alerting for fire .

but the smoke detector was not making a peep .

is this a bug in ring alarm system ?

i have unhooked the smoke detector till we get to bottom of what happend .

can not have fire dept dispatched when nothing is happening .

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Sorry to hear about this @gurusonwheels! If you have a Smoke and CO combo, only those things should result in a signal being sent. If you have a listener, this too would require the siren or a proper triggering event to set off your Alarm. We care greatly about your safety and experience, and recommend concerns of false alarms be shared with our support team.

Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.