Files on video web archive are showing 0:00 length

I 'think' i just fixed my black video problem after the app and firmware update, but video files on my web archive are still showing 0:00 in length. Any ideas. This is with the ring video peephole. I reset the doorbell and installed the latest firmware updates and app update but this problem still persists. I thought i might be out of space so i deleted all files currently there. Alas, all files are still just showing a thumbnail and zero length. :( My wifi tests out at 300down and 18 up at the door .... my internet is 600 down and 20 up. Including a shot of my device health screen.Any help would be appreciated.