Fedex delivery - ring stops recording within 20ft

Products Video Doorbells
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1

Everytime a fedex delivery guy comes about 20ft near the home the ring video stops

Why is this happening

I tried motion detect only i tried smart alerts

No problems
Capturing my neighbors and the children playing but as soon as FedEx arrives and the young man approaches 20ft before my door all video stops and resumes when the truck is driving off

Here is the attached video you can see for yourself. Its always fedex for me

Here is the fedex truck leaving

2

Hi @harhoang. It difficult to say exactly what happened here. I suggest reaching out to our support team so they can deep dive into this and determine what the cause is here. You can send us a private message on Facebook @Ring or please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.