Ring Video Doorbell
Fedex delivery - ring stops recording within 20ft
Everytime a fedex delivery guy comes about 20ft near the home the ring video stops Why is this happening I tried motion detect only i tried smart alerts No problems Capturing my neighbors and the children playing but as soon as FedEx arrives and the young man approaches 20ft before my door all video stops and resumes when the truck is driving off Here is the attached video you can see for yourself. Its always fedex for me https://ring.com/share/d67d2f56-1785-4ec0-a43b-1cb6cd825033 Here is the fedex truck leaving https://ring.com/share/614017ee-4a69-42aa-b7e1-b88c5ede3b80
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16-04-2023 07:46:00
Responses (1)
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Tom_Ring
Hi @harhoang. It difficult to say exactly what happened here. I suggest reaching out to our support team so they can deep dive into this and determine what the cause is here. You can send us a private message on Facebook @Ring or please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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17-04-2023 07:49:54
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