Hi @Classicrk. If you’re looking to request a return and refund for any of your Ring devices, you can do so by contacting our support team directly. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
I totally agree. At first I could adjust the motion zones to include my whole camera view. I have tried many times different ways and still can’t get it to capture what I want. If I disable motion zones I can see my driveway and vehicles but it only captures movement when people are 3-4ft from the camera. If motion zones are on it shows a very small area that records. I’m so frustrated with this. Anyone have suggestions? Help please.
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When I first bought my ring outdoor, I was able to set the zone perfectly. I have a super dark area outside my bedroom window (that my apartment complex refuses to light). It was great, I felt safe. Now all of a sudden I am unable to select this area because it is in the “upper 20%” which essentially renders my product useless to me. What can I do to fix this? It is very frustrating and dissappointing.
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I really wish you guys would stop messing with the features when they work well. My motion zones are gone and now it doesn’t even cover the side door of my house or my car next to it in the driveway. Then the front camera keeps picking up cars driving by alerting me constantly… But if I change the motion detection, it doesn’t even pick up the mail lady walking on to my porch. Come on. I bought my mom $27 cameras for her house and they work amazing, no fees, and can recording and store the videos for free in a sd card. I have $600 in Ring products and today only saw the back of two men running away from my front door once they got to the road and it quickly ended. No clue who they were out why they were at my door. You guys have to step it up for these costs … cameras are much better than they were even 2 years ago and much cheaper. I don’t think I’ll be renewing and definitely won’t be buying more products.
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Agreed…only its more like the top 1/3 of my camera view that gets cropped out. I can only customize a motion zone for my front porch and the sidewalk to my driveway, but I can’t add a zone to cover my driveway to get notified when someone pulls in? That part of the camera view is cropped out when I try to edit a motion zone…which is bizarre.
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and it only starts recording when something is halfway thorough the “new zone” Ring allows. so basically i usually miss 1/3 to 1/2 of the moving action. turning into a waste of $ spent since zones are so small now.
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sucks, doesn’t it? i truly dislike the software update reducing motion detection area.
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since this update of reduced motion zone compared to camera view is SO bad, I would think it would be a priority for an updated. if nothing soon, will be shopping for a better camera system w/better interface.
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Can a Ring admin give an indication on if this is on their radar to fix and and if it is an ETA for a fix?
It’s a major issue so I’m surprised it has been open for so long. For me if it’s not fixed soon I’ll be looking to move provider because as it currently stands it’s impacting my ability to have peace of mind when it comes to the security of my car. Because of the issue half of my car cannot be within the motion zone. To be perfectly frank it’s pathetic by Ring and I feel it’s such an issue that they’re miss-selling the product’s ability.
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Motion zones are good but what’s the point of you can’t customise alerts based on zones eg zone path send alerts for person street zone don’t send alerts for person but still record.
I don’t like the update at all before all this my camera use to cover all my patio now the motion only covers half of my patio the reason for that camera on the patio is to protect my shed we’re I have all my tools o got the cameras the alarm and all base on advertisement you guys did if I would’ve known this from the beginning and the cameras did not cover when I need it, I wouldn’t return it to the store and have never spent all that money . In a way this is a fraud . If I can fix this I will go with diferent service and try to Get my money back because it’s not fair . I’m paying for a service that can’t protect my property . And all this happen after your updates .
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So when creating zones can you select different notification types for each zone. Example. I have a Solar Camera in my back yard. I have one zone set up from the top of my fence to my home which I want to record and receive notifications if a person is in that zone. I also have a zone set up on the other side of the fence where there is an access road. I want to record that zone but don’t need the notification. I this is possible I’d like to know how because I don’t see it anywhere.
There is not a way to set unique settings per motion zone at this time, however, you can add your vote on this request on our Feature Request board below. 
Ability to set notification preference per zone
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I have set up a Motion Zone for my Video Doorbell 4. It excludes the 40’ wide street in front of my house about 40’ from the Doorbell, the 6’ tree lawn between the street and sidewalk, and most of the 5’ wide sidewalk (image on request). Yet, passing cars still trigger a warning and recording. That makes the notifications useless since we have begun to simply ignore them. What else should I try? Thank you!
Hi @Dan_in_St_Louis. Do you have any steps or an incline leading up to your front door where the Doorbell is installed? If so, this might be impacting the Doorbell’s motion detection, as the street will be more center in the Doorbell’s field of view. You can use a Wedge Kit to angle your Doorbell’s view down by 5° or 10°, as it comes with 2 stackable wedges. This can help reduce the number of motion notifications you receive for activity in the street.
@Dan_in_St_Louis Thanks for sharing that screenshot. It looks like there are some steps leading up to your front door. Are you already using a Wedge Kit in your Doorbell’s installation? If not, I’d recommend trying one as it will adjust your Doorbell’s view so the street isn’t right in the center. This should help reduce the number of motion events you’re receiving from activity in the street.
Yes, there are steps. The heads of people on the porch are already cut off when they reach the porch, if I add the wedge to lower the field of view they will be cut off even earlier.
Am I understanding that motion detection is not excluded outside of the “Motion Zone”?
Thank you.
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Yes, but why? I thought only motion inside the “Motion Zone” was detected. Otherwise, what is it for?
you completely missed the reason for their concern. theyre saying before they had the fullscreen view for motion now with this update it cut off a huge chunk. This is not okay we buy cameras to watch areas for a reason.
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