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user36572

Faulty camera

cs-support

wireless-security-cameras

Hi i have The problem with The view from The camera. Picture during The night is like on photo. Day view is Ok. I have cleaned it. What cause it? Thanks for an advice. ![image|231x500](upload://5P2mtnAiheqQt4KCQ06CVq93CRg.jpeg)

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16-02-2023 08:38:03

Responses (2)

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Caitlyn_Ring
Hi @user36572. I'd suggest fully resetting your Ring Doorbell to try and resolve this. To reset your Doorbell, hold down the setup button for at least 20 seconds. After the reset is complete, follow the steps under Set Up a Device in the Ring app to get your Doorbell back up and running. If the view still looks like this at night, please follow up with [support](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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16-02-2023 10:02:28
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system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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18-03-2023 10:03:14
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