False Ring events

Twice now, within the last 7 days, I’ve gotten false Ring notifications (NOT motion events, actual rings, as in someone pushed the button) on two different doorbells. The most recent one occurred yesterday. Both times when this has happened, there has been no corresponding motion event. Yesterday, when it happened, I was in the next room and immediately went to the door. There was no one there, nor was anyone around. It should be noted, it would have been impossible for anyone to have rung the doorbell and then hidden out of my site. I live on a large piece of property, and there is no place to hide within many yards of the doorbell. Also, as I say, no motion was detected. What is going on, and what could cause this? This seems like some sort of problem on Ring’s servers, not on my installation, as this has happened to two different doorbells, and one of them is brand new (only 1 week old). Thoughts?

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Hi @sdrasmussen65. That definitely shouldn’t happen, but a quick reset and fresh setup of your Doorbell should resolve any concerns that could be causing this to happen. You can reset your Doorbell by holding down the setup button for at least 20 seconds. Once that’s done, follow the steps under Set Up a Device to set it back up in the Ring App. From there, monitor your Doorbell to ensure you’re not receiving any further false Ring events.

If it does happen again, would you mind following up with our support team directly? They can take a deeper look at your devices and account to get to the root cause of the problem. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile:

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