False motion alarm

My ring is reporting false motion alarms. There is no foliage that moves and device set-up for face recognition

Hi @Bellboy. When you reference that you have the device set up for facial recognition, are you referencing the People Only mode? Occasionally when in People Only Mode, light reflection, as from an outside window, can activate motion detection. If you’re getting a lot of unwanted notifications look for reflective surfaces that may be shining light onto your device. Alternatively, you can turn off the People Only Mode setting. Feel free to show us a video of what it looks like when you’re getting false motion and this may help the neighbors in the Community isolate what is setting off the device! Also, let us know what device you have please. :slight_smile: