Responses (5)

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Caitlyn_Ring

Hi @ericjkrebs. Are you signed up for Professional Monitoring under the Ring Protect plan? You'll need to be signed up for the Ring Protect Plus plan in order to get access to the Professional Monitoring. You can read more about it in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360048476471-How-do-you-enable-professional-monitoring-for-Ring-Alarm-). I hope that helps you get everything squared away! :)

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23-11-2020 19:33:00

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ericjkrebs

Yes, I have pofessional monitoring, but the title really says it all:"False fire alarm with no fire/smoke detectors on system"So I guess I wans't clear enough.- I have no fire/smoke detection components of my systems- False Fire alarm went off at 6:30 am (again no fire/smoke detection, so I don't know why this alarm went off... since I don't have those components)- Even with professional monitoring, the fire alarm did not cause a response (because there are no fire./smoke alarms to monitor)Again, I have no fire components on my Ring system, yet I had a fire alarm.

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23-11-2020 20:01:31

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Caitlyn_Ring

@ericjkrebs Can you share a screenshot of where you're seeing specifically a fire alarm listed in your Event History in the Ring App? I'd be happy to take a look as you would need a Smoke & CO Listener or the First Alert Z-Wave Combo in order for a fire alarm to be detected on the Ring System.

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24-11-2020 18:26:19

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ericjkrebs

There is no indication of an alarm going off in any of my alerts. The closest thing I have is the image attached. It shows that we entered the incorrec PIN, then the correct PIN to get the alarm to shut off. There is no other record in the "ALARM" history that shows this.I don't see anybody else with this issue when I do a google search, which is why I'm reaching out here. No fire/smoke alarm components, no indication that the alarm went off, but it did and we had to turn it off from the keypad as indicated in the screenshot.

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24-11-2020 19:48:23

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Caitlyn_Ring

@ericjkrebs Thanks for sharing that. Can you please follow up with our support team directly on this matter? They'll be able to pull up your account and take a deeper look at what's going on here to ensure your system is working properly. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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24-11-2020 20:17:05

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PSoder7113

I had the exact same issue this morning at 5:00AM. No smoke detectors connected to Ring Alarm but it gave off a fire alarm some how. If you get any answers about this, would love to hear what it was.

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28-11-2020 18:55:50

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user24879
Just had the same thing happen at 4:58am - no history of the alarm or anything in the app. No fire products on the system. Any more information here?
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03-10-2022 12:16:47
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jiyv
This just happened to me, no smoke detector installed. Any updates from Ring with reg. to this issue? Weird thing is the alarm does not show up on History.
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01-12-2022 00:12:38
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Tom_Ring

Hi Neighbors. First, check your Event History to confirm the type of Alarm you had. If you have a Gen 2 Keypad, it is possible to dispatch the Fire Department using the one touch buttons on the side of the Keypad. You can also do this via the Ring app using the Red Shield Button in the upper right hand corner. If you have confirmed that the above listed circumstances are not the case, please reach out to our support team to investigate this for you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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01-12-2022 17:04:27

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1219jmp

We had our fire alarm go off with a false alarm last night. 9 pm and we were watching tv and boom, it just went off… No smoke, no fire nothing…?I see my detector battery is at half…Ring called us and we stopped the trucks from rolling, glad we were home.Whats up with this issue??

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16-03-2024 13:28:45

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Justin_Ring
Hi @1219jmp. We do not have access to account information to be able to investigate your concern any further. It is best that you reach out to our support team, as they will be able to assist with this. Give our support team a call using one of the numbers available here.
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18-03-2024 17:50:24
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