False fire alarm with no fire/smoke detectors on system

I have a Ring system set up with two outdoor cameras, multiple window/door sensors, and motion sensors. I have never had fire/smoke detection on the system. I had a false fire alarm at 6:30 in the morning, but fire departments was not dispatched. All firmware is up to date.

Any suggestions? Possible firmware bug?

Hi @ericjkrebs. Are you signed up for Professional Monitoring under the Ring Protect plan? You’ll need to be signed up for the Ring Protect Plus plan in order to get access to the Professional Monitoring. You can read more about it in our Help Center Article here. I hope that helps you get everything squared away! :slight_smile:

Yes, I have pofessional monitoring, but the title really says it all:

“False fire alarm with no fire/smoke detectors on system”

So I guess I wans’t clear enough.

  • I have no fire/smoke detection components of my systems
  • False Fire alarm went off at 6:30 am (again no fire/smoke detection, so I don’t know why this alarm went off… since I don’t have those components)
  • Even with professional monitoring, the fire alarm did not cause a response (because there are no fire./smoke alarms to monitor)

Again, I have no fire components on my Ring system, yet I had a fire alarm.

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@ericjkrebs Can you share a screenshot of where you’re seeing specifically a fire alarm listed in your Event History in the Ring App? I’d be happy to take a look as you would need a Smoke & CO Listener or the First Alert Z-Wave Combo in order for a fire alarm to be detected on the Ring System.

There is no indication of an alarm going off in any of my alerts. The closest thing I have is the image attached. It shows that we entered the incorrec PIN, then the correct PIN to get the alarm to shut off. There is no other record in the “ALARM” history that shows this.

I don’t see anybody else with this issue when I do a google search, which is why I’m reaching out here. No fire/smoke alarm components, no indication that the alarm went off, but it did and we had to turn it off from the keypad as indicated in the screenshot.

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@ericjkrebs Thanks for sharing that. Can you please follow up with our support team directly on this matter? They’ll be able to pull up your account and take a deeper look at what’s going on here to ensure your system is working properly. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile:

I had the exact same issue this morning at 5:00AM. No smoke detectors connected to Ring Alarm but it gave off a fire alarm some how. If you get any answers about this, would love to hear what it was.