False doorbell ring alert.

Products Video Doorbells
#1

First off, why is there no way to directly contact CUSTOMER SUPPORT? You have to ask other owners of the Ring doorbell to get help. That is stupid!!

I keep getting an alert that someone has pressed the doorbell, but there is nobody at the door. Either we have a ghost, or the Ring is a piece of crap. This has been happening at all hours of the day. And I am not talking about “motion sensor” alerts, but an alert telling me that someone is at the door and has pressed the button.

What is wrong with the Ring?

#2

Hey @mk_rick. What kind of Ring Video Doorbell do you have? What kind of internal chime kit do you have? Do you have a diode installed, if required for installation? I apologize that you were unable to get in contact with our support team. Due the to the times, our support channels are very limited, and your best bet is to call our support team directly, as email and chat support is restricted or unavailable depending on your region.

If you are in need of immediate assistance, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.